Originally Posted by Pendragon
In order for you to get suspended for leaving, AFKing, or by the Tribunal - it means you need to be a statistical outlier. The automated (and user moderated) systems are designed in such a way that a low number of incidents will not impact you negatively, and you were given several less-harsh punishments prior to the suspension in question which should have served as a strong warning.
For you to have been suspended means that you've ruined the experience for enough players that the system is going to send you a message to fix the problem, (a suspension).
We don't want to suspend anyone, we don't want to ban anyone. What we want is for everyone to have a really positive experience - but some people make it not possible for others to have one.
The argument here is not whether we should be banning for leaving games, idling, or other detrimental behavior - but at what thresholds should we should be issuing what punishments, and I believe that in this instance justice was done.
We tune the system constantly to have the most positive impact (reduction in leaves and other negative behaviors) while reducing the negative impact as much as possible (suspensions and other punitive actions). We do this by analyzing mountains of data based on changes that we make - and we're constantly trying to find the best balance.
Since the introduction of these systems, leavers in games have decreased dramatically.
Ultimately - since we have a lot of data, it's a debate of facts on our side, and a debate of opinion on yours, which means that our support team going back and forth on this would not be a super effective use of time.
I would much rather have our support team focus on people who actually need assistance, thus we've created and procedures to not have them spend a lot of time on issues such as these.
Obviously this is not the case in this situtation. What is a low amount of cases? I have a very low leaver rate percentage, yet I still found myself ban. You say you have statistcal facts, but none the less, so do I. I can easily see my leaver amount over my games played to find my percentage of leaving. To accuse me of having no facts
and all opinion
is just wrong. Your facts are far more shrowded and kept behind closed doors than mine are with no good reason. In fact
, I supplied all accurate information in this post and you labeled opinion
I appreaciate the response very much but to say that I have no facts supporting my case is doing just that, just saying it. Unfortunately, there are many companies that handle these issues far superior to yours, yet make far less amounts of money. Automated system + Tribunal AFK reports tries you in two different areas. Both times it was an automated system that has kicked me off of the game before even getting to the chat screen. Why include 2 systems for one thing?
For some reason, I also highly doubt that you have less leavers on this game. The summer has brought out more leavers than ever before. It is unfortunate that you think Justice was done, while I have such a low leaver percentage (since I am not allowed to have access to my point value) and that you think your support team provided any real assistance. You need to hire people that understand this game and know how to better treat your customers. How can you merit that I don't need assistances when I had legitmate, not trolling questions? That is terrible business practice.