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Poor Support Service, Teamed with inability: A Personal Case

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BatZera ?? Senior Member
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07-15-2011

Although I completely disagree that you think crappy internet/computer or family issues warrant leaving or afking, I believe that in this particular case, you restarted your computer within the afk time (therefore bettering your contribution to the team) and came back and won the game. If you have had this problem (or other connection/afk problems) before, then you've had this coming, but it's ridiculous that it happened because of this game.

It's also ridiculous the replies you got. They blatantly ignored you multiple times.

 
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Pendragon Pendragon's Avatar ?? Director of Player Experience

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3 of 6 Riot Posts
07-15-2011

Quote:
I wouldn't be wasting my time otherwise. My suspension expired 2 days ago. There is more than just me that finds faults and false positives in your system. Again there is no absolutely no need for two ways to get ban or suspended from this game for the same circumstance. I am unhappy with the terrible service I was given as well as the poor responses given from yourself. You do not answer questions directly, you go around them and assume and assume. You have the right to do so but don't say anything you're saying is fact.
What I'm saying here is that it wasn't a false positive. You don't believe you should have been suspended, and I believe you should have been (based on data that I have). Some leaves are not avoidable - which is why there's flexibility in the system so people who actually leave a very low amount never get impacted.

Neither of us is going to change the others mind - so we're going to go back and forth until one of us gives up or decides to exit

 
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shaytalis ?? Senior Member
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07-15-2011

I get great support from Riot whenever I have an issue. Honestly, they are awesome. I have contacted them about lots of things!

 
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sibby ?? Senior Member
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07-15-2011

If my leave % was over 2% I'd have myself a large serving of STFU when I got a whopping 3 day ban.

I have 0 leaves and have only had to reconnect to a game maybe 3 times with close to 1000 games on all my accounts. I did have 3FPS the other night. I almost had a seizure... but I digress.

If your leave % is much higher than the average you cannot blame Riot's servers for such a large gap compare to most users which means you either have crappy hardware, a bad network connection or you leave too many games. Whatever the reason isn't relevant, it's your fault. Riot has to pay their employees to take your emails and look up your account just to find out that you got what you deserved. You didn't have a problem that was some error on their part. You had consequences to your own actions and wanted a free pass.

Riot handled this very appropriately. If they gave lots of time to these kind of complaints they'd go broke hiring support staff. They did give you information to try to assist you if you were having problems but they aren't going to hold the hand of someone who created their own mess.

 
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Htiger ?? Senior Member
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07-15-2011

Quote:
Originally Posted by BatZera View Post
Although I completely disagree that you think crappy internet/computer or family issues warrant leaving or afking, I believe that in this particular case, you restarted your computer within the afk time (therefore bettering your contribution to the team) and came back and won the game. If you have had this problem (or other connection/afk problems) before, then you've had this coming, but it's ridiculous that it happened because of this game.

It's also ridiculous the replies you got. They blatantly ignored you multiple times.
It isn't necessarily that people are ignoring him, in my opinion.

Let me rehash the situation, as I see it:

Cop pulls a guy over for going 95 MPH in a 60 MPH zone. The offender argues that he thought it was a 65 MPH zone.

Either way, the guy is speeding pretty terribly. Does the offender look a little bit better based on the additional information he provided, sure...but not by much.

 
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Cesium06 ?? Senior Member
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07-15-2011

Quote:
Originally Posted by Pendragon View Post
What I'm saying here is that it wasn't a false positive. You don't believe you should have been suspended, and I believe you should have been (based on data that I have). Some leaves are not avoidable - which is why there's flexibility in the system so people who actually leave a very low amount never get impacted.

Neither of us is going to change the others mind - so we're going to go back and forth until one of us gives up or decides to exit
But the point is, you're hardly giving any type of factual information or information we don't have access to. You say you're presenting all factual information but you are mostly saying this is what I believe because I believe it, which is your right, you're in charge of the game. But I can't know what my own leaver points are, but I do know my own percentage of leaves. There is no threshold set for the % of leaves. It is based on a point system the community cannot see.

Take your eyes off my individual case, it doesn't impact you monatarily at this point anyway. To avoid such a case in the future, either make the point values available to us and set a threshold or make it based on a percentage of leaving, not just " oh these are your points, but you can't see them."

 
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Whist ?? Senior Member
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07-15-2011

Yeah it sucks, but as said, you're disconnecting from games.

Your computer is old/infected/not dusted/burning out.
Trust me, if you never dust, your graphics card will begin to overheat and cause fps issues.

I see no reason why riot should continue to let you play until you fix your computer issues.
You should not have to restart to get proper frame rate. If you do, you need to fix it.

While I'm not one of those people who flips my rage table every time somebody disconnects or goes afk for a minute, it still sucks when my team isn't all there.


If lol was designed to make matches only last a max of 10 minutes, then I'd say sure this is kind of mean on riot's part. But being that this game isn't something I can just hop on for a few minutes to burn a little time or take a break from working on stuff with. It's a huge investment of time that I have to make sure I have before I start playing it.
The worst thing is when I finally set aside an hour where I don't need to go anywhere, or I'm not in the middle of something only to end up playing a terribly imbalanced game because one of my teammates has to keep restarting so his computer doesn't overheat it sucks. I feel like I've just wasted a giant chunk of time to not have much fun.

 
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EroFerchin ?? Junior Member
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07-15-2011

Quote:
For you to have been suspended means that you've ruined the experience for enough players that the system is going to send you a message to fix the problem, (a suspension).

yeah yeah yeah , check your community cause this guy didnt do nothing and get punish , and day after day after day i watch how this game fall cause of execive trolls or people blame or just insulting their own team , and now this days is sooo commond , come on riot u used to be soo Awesome know i feel like im in hell or something

 
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Carthias ?? Senior Member
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07-15-2011

Quote:
Originally Posted by Cesium06 View Post
The fact that you have a leaver rating while playing on the computers that build, model, and change League of Legends proves that some leaves are unavoidable and that the AFK system has issues, especially if you returned to those games. (Otherwise you just left games for no good reason.) In fact at this point, I'm trying to make some awareness and change within the community to realize that this system is not right. The fact that you will be getting no more of my money still stands. This should be a community issue and goes beyond myself.
OP I'm sorry you are playing on a craptastic computer, League is not very demanding at all. That said, you don't play a sport without any equipment, you shouldn't play League with 10 mb of ram and a voodoo graphics card. It doesn't matter if you return to games or if your team still wins despite you being gone for 10 minutes. Early game is the most critical point of this game and having a player have to leave for the first 5-10 minutes of every game because his computer randomly decides to lag is awful. Go ahead and make a thread with a poll asking "would you be mad if a player on your team left for the first 10 minutes of the game but then re-connected?" I assure you the responses would be overwhelmingly negative.

Using your logic I could connect onto my neighbor's wireless 5 houses down and then when I get dc'd and lag to hell because of it and get banned eventually, I would argue that because I still am in the game and trying my hardest I don't deserve to get banned.

Players who afk(doesn't mean leave, if you are gone for 3+ minutes you are already behind) regularly either due to scheduling or bad computers shouldn't play League. Getting a computer that can manage to run league is NOT expensive in the least.

 
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Cesium06 ?? Senior Member
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07-15-2011

Quote:
Originally Posted by Htiger View Post
It isn't necessarily that people are ignoring him, in my opinion.

Let me rehash the situation, as I see it:

Cop pulls a guy over for going 95 MPH in a 60 MPH zone. The offender argues that he thought it was a 65 MPH zone.

Either way, the guy is speeding pretty terribly. Does the offender look a little bit better based on the additional information he provided, sure...but not by much.
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