I really can't understand why people complain about Riot so much.
I've played a variety of games. Compared to Nexon (lol) it's not even a competition. Riot blows them outta the water in terms of communication, getting things fixed, server stability (servers were up and down for about 2 weeks straight, no exaggerations) and just producing a better quality game.
AreaNET is a great company and their game (Guild Wars) is awesome. However, in terms of how much AreaNET talks to the players, no comparison. Riot wins here again. It amazes me.
SquareEnix (Final Fantasy XI/XIV) was near nonexistent in my mind. I don't remember ever seeing them come around forums, I don't recall any awesome displays on their end. GMDave is the only thing I remember about FFXI, and I've actually never played XIV.
All in all, Riot listens to the community, owns up to their mistakes on a personal level (Unlike say, Nexon, who the RARE times they own up to their mistakes they announce it as "server instability, here, have a 2x exp weekend which will cause everybody to want to log in and make the servers unstable, we're sorry") Riot talks to the community directly. I'm pretty sure I've seen posted where they flat out said "We ****ed up, we know, we're sorry, we're working on fixing it. We'd tell you more but we don't want to mislead you and this is still in planning stages." which is AWESOME to me. Here on the forums, they interact with us like we're people playing their game, not customers.
I've only been playing this game for ~3weeks, maybe going on a month by now, but Riot has impressed me over and over again. I really want anybody who complains about them to go play for another free to play gaming company and watch as they come CRAWLING back to Riot.
Plus, I met with them at my college career fair and they were cool guys. Free T-shirts are a nice touch too.
Love this game, love this gaming company.