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This Is Stupid Riot. Learn to know disconnection vs. quitting

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GimmeYoPeaches ?? Junior Member
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08-15-2012

I was just about to start a game when my ISP, Mediacom, was having technical difficulties. I spend hours waiting for my internet to come back on so I could play some more League of Legends. What do I get when I try to log back in? A suspension notice until August the 18th. Are you kidding me?

I am utterly disappointed and disgusted that the Tribunal or Riot, or whoever, will punish a player because of technical problems that are out of his hands so severely. Sure, maybe I wouldn't be as angry if it was day. But 3 days? This is ridiculous. Prior to this I was considering buying Riot Points to buy a new character or skin. But if I'm going to be banned just like that, without having habeas corpus, any say against the motions against me like any other game in the world, then I refuse to put money into this game.

I suggest Riot or the Tribunal find a way to take away that suspension, or they are going to lose a customer, and other customers who are disgruntled for the same reasons as me.

 
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Endlessdeath159 ?? Senior Member
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08-15-2012

you were suspended by leaverbuster, not the tribunal, it is an automated and entirely different system. Check your email address if you believe otherwise, if the tribunal suspended you you should receive some information on why you were suspended (and it won't be due to getting disconnected.)

 
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Zileas Zileas's Avatar ?? VP of Game Design
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1 of 9 Riot Posts
08-15-2012

That sounds like our automated leaverbuster.

We take the view that disconnections and leaves are really the same thing, because they impact other players the same amount, and we want to encourage people to find ways to improve the situation.

In your case, I think it's important to point out that to get banned for a few days by leaverbuster, you have to have a history of many leaves, disconnections or AFK relative to the population average. You should have received a prior ban or email warning before this as well.

These bans (namely, their short temporary nature rather than long duration) are intended to encourage people to manage the problem, be it disconnections, AFK, or leaving.

It's sometimes unfair, but unfortunately we have to triage between unfairness to one individual, and unfairness to 9 other individuals.

 
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Radiant Glory ?? Senior Member
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08-15-2012

Quote:
Originally Posted by Zileas View Post
That sounds like our automated leaverbuster.

We take the view that disconnections and leaves are really the same thing, because they impact other players the same amount, and we want to encourage people to find ways to improve the situation.

In your case, I think it's important to point out that to get banned for a few days by leaverbuster, you have to have a history of many leaves, disconnections or AFK relative to the population average. You should have received a prior ban or email warning before this as well.

These bans (namely, their short temporary nature rather than long duration) are intended to encourage people to manage the problem, be it disconnections, AFK, or leaving.

It's sometimes unfair, but unfortunately we have to triage between unfairness to one individual, and unfairness to 9 other individuals.
Isnt there anything you can do about this, because whenever I have similar problems, I always hold my breath and try to get back on as quickly as I can hoping the leaverbuster bot didnt notice my hiccup.

 
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GimmeYoPeaches ?? Junior Member
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08-15-2012

I have no emails from LoL saying anything warning me, telling me I've been banned, or whatever else. And how can you take the view that disconnects and leaving are the same thing? Where do the two totally different things conjoin? On one hand you have you consciously leaving for whatever reason. On the other hand, you have something that is completely out of your hands and cannot help. It's beyond silly to punish a player for a factor out of his or her control.

I can understand if my internet was cutting out continuously that you'd ban me to be fair to the other players, but when the case is that my ISP experiences problems, I shouldn't get punished.

Furthermore, the fact that I left other games before should be disregarded. They were for separate reasons, and I paid my dues and learned my lesson, being a new player and all.

One of my biggest points is the legal system followed on this game is very twisted, and I don't know if you were going for a more socialist legal system or not, due to the fact that this is a globally played game and it wouldn't feel right to be more Americanized, but, regardless, it is unjust, not just to me. There needs to be an appeal system so players have a voice towards whatever is making decisions against them, tribunal, leaverbuster, or whatever be it.

 
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Zileas Zileas's Avatar ?? VP of Game Design
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2 of 9 Riot Posts
08-15-2012

Quote:
Originally Posted by Radiant Glory View Post
Isnt there anything you can do about this, because whenever I have similar problems, I always hold my breath and try to get back on as quickly as I can hoping the leaverbuster bot didnt notice my hiccup.
It has to be a pattern of behavior to get zapped, and you'd get a warning the first time...

 
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Dementation ?? Senior Member
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08-15-2012

Speaking of which, why has it changed from two messages to one now. Before, if your client crashed or internet turned off or something of that sort, it would say you have "disconnected", but if you clicked End Game, it would say "quit". Why has this changed? I found it quite useful tbh.

 
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Zileas Zileas's Avatar ?? VP of Game Design
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3 of 9 Riot Posts
08-15-2012

Quote:
Originally Posted by GimmeYoPeaches View Post
I have no emails from LoL saying anything warning me, telling me I've been banned, or whatever else. And how can you take the view that disconnects and leaving are the same thing? Where do the two totally different things conjoin? On one hand you have you consciously leaving for whatever reason. On the other hand, you have something that is completely out of your hands and cannot help. It's beyond silly to punish a player for a factor out of his or her control.
Because it hurts other players exactly as much.

Quote:
I can understand if my internet was cutting out continuously that you'd ban me to be fair to the other players, but when the case is that my ISP experiences problems, I shouldn't get punished.

Furthermore, the fact that I left other games before should be disregarded. They were for separate reasons, and I paid my dues and learned my lesson, being a new player and all.
Again, it has to be fair in aggregate to everyone else. Our duty as developers is to make the game as good as we can for as many people as we can. Leaving, disconnections, etc all damage the experience. In aggregate, you are leaving too much -- a level well beyond what is typical of other League of Legends players. We honestly don't care the reasons, we just care the outcome. The forgiveness you are asking for is inherent to the fact you have to leave a considerable amount to get to the 3 day ban level.

Quote:
One of my biggest points is the legal system followed on this game is very twisted, and I don't know if you were going for a more socialist legal system or not, due to the fact that this is a globally played game and it wouldn't feel right to be more Americanized, but, regardless, it is unjust, not just to me. There needs to be an appeal system so players have a voice towards whatever is making decisions against them, tribunal, leaverbuster, or whatever be it.
Justice as you know is about rules placed to intermediate interactions and disputes between individuals, and provide a structure for functioning society. This can range from the rule at your gym that you unrack the weights and wipe up your sweat on the treadmill, to the rule that murdering someone can result in life in prison or even execution. We all know that some rules both small and big must exist for a society to function.

Now, comparing leaverbuster to more serious justice... It's true that it has a weak evidence and conviction, and appeal standard compared to the US criminal justice system, but I'm okay with that... because we are building a system in a video game, not sentencing people to years in prison.

It works. I'm happy with it. Most players are too. And you personally benefit from it every day you play LoL by having less leavers. The rules are there because they do work.

Going back to the more classic view of justice, justice is based on a social contract between individuals and society. I really feel leaverbuster is a GOOD rule as it overall makes the game a lot better, while not being draconian on individuals. But, if you think the social contract of LoL is too burdensome or unjust, we aren't forcing you to play LoL. I hope you stay and continue to play after your ban, but again, we aren't making you.

 
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Ding an Sich ?? Senior Member
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08-15-2012

Quote:
Originally Posted by GimmeYoPeaches View Post
I have no emails from LoL saying anything warning me, telling me I've been banned, or whatever else. And how can you take the view that disconnects and leaving are the same thing? Where do the two totally different things conjoin? On one hand you have you consciously leaving for whatever reason. On the other hand, you have something that is completely out of your hands and cannot help. It's beyond silly to punish a player for a factor out of his or her control.

I can understand if my internet was cutting out continuously that you'd ban me to be fair to the other players, but when the case is that my ISP experiences problems, I shouldn't get punished.

Furthermore, the fact that I left other games before should be disregarded. They were for separate reasons, and I paid my dues and learned my lesson, being a new player and all.

One of my biggest points is the legal system followed on this game is very twisted, and I don't know if you were going for a more socialist legal system or not, due to the fact that this is a globally played game and it wouldn't feel right to be more Americanized, but, regardless, it is unjust, not just to me. There needs to be an appeal system so players have a voice towards whatever is making decisions against them, tribunal, leaverbuster, or whatever be it.

First of all.. WTF is thisXD? "Socialist" LOLOLOL. Alright sorry going to get serious now.

This logic would be fine in a single player game, but as it has already been explained multiple times, this is a game where everything you do affects anywhere between 4-9 other players at any given time. What you are doing is over generalizing how the banning system works. If lets say you "dc'd" once every month, lever buster and the tribunal is not too likely to pick up on your activity. If you dc 10 times in one day, I believe leaver buster will get you unless the system has changed to be more lenient. Do you get the drift? Minor events are almost always never banned for (trust me with my dc, or lag, or updates that restart my laptop I would know since I've played since pre season 1). However high activity in a short amount of time, or alot of consecutive minor activity will get you. Pretty simple, and easy to abide by.

Just remember the game isn't about I, its about the community.

Separate reasons? Why would that matter? It's like going into work late everyday for a month and giving a different reason (true, valid, or neither) and expecting it not to count. Whether in America or otherwise: generally the system will objectively then take care of you (job will fire you, school will require summer school for time missed and inability to pass class among other requirements, etc). League of Legends is no different. Now things could suck, like your dog's stomach might have exploded and you had to rush him to the hospital, but that 1 incident does not and will not get you banned, versus all the times you dc'd whether your fault or not, or left for lesser reasons.

Legal System? This is where you lost me and horrendously. Any game that would try to follow a legal system semi-verbatim to any current national one implemented at this very moment, would most likely never get anything done. And for alot of the the things people want to argue about (as we seen when horrible players try to argue their point), even when Riot "plays along" there has never been a serious incident in this case where they had any ground to defend themselves. They always leave out they said racial slurs, or antagonized their team mates, or whatever because they think so inwardly and so little of how they are with others they can't see anything wrong with their attitude.

Also for all of those things (tribunal, leaverbuster, or so on) you can email support at riot games. And you can try to argue whatever cause you think you were "unjustly" punished for.

 
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GimmeYoPeaches ?? Junior Member
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08-15-2012

Quote:
Originally Posted by Zileas View Post
Because it hurts other players exactly as much.[ . . .]
Yes, but comes a time where judgement and appeals should be made instead of instantly punishing someone. That is the definition of tyranny, and sure, this game is entitled to tyranny. Does it make it any bit more right?

Quote:
Originally Posted by Zileas View Post
[. . .]The forgiveness you are asking for is inherent to the fact you have to leave a considerable amount to get to the 3 day ban level.
And it is fair to say that I was punished for leaving those times, as I was suspended Monday, and served that punishment out. I am still confounded as to where technical issues and leaving equate to the same punishment.

Quote:
Originally Posted by Zileas View Post
[. . . ]The rules are there because they do work.
They "work" just as well as the laws in certain countries where they cut the hand off someone caught thieving. People are just scared not to do it at that point.


On a separate note, I am confused as to why there are two separate systems, the Leaverbuster, and the Tribunal. If anything, you need an appeals mechanic on the automated system. There is so much that could have happened that AI cannot understand, no matter how intricate the programming.