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League of Legends Community > League of Legends > Help & Support
Password Recovery Issues

First Riot Post
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Discord Discord's Avatar ?? People Operations Coordinator
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1 of 6 Riot Posts
06-02-2011

We are currently aware of password recovery emails not being delivered and are currently investigating the issue. We sincerely apologize for the inconvenience and should you require immediate access to your account please contact us at http://support.leagueoflegends.com.

 
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itscake ?? Junior Member
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06-02-2011

How long do the tickets take? I've been waiting for 24 hours without a response.

 
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Discord Discord's Avatar ?? People Operations Coordinator
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2 of 6 Riot Posts
06-02-2011

It depends on what the issue is, I'm afraid. For the password resets, it is under 24 hours as far as I can see.

 
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Adac27 ?? Senior Member
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06-02-2011

Just FYI, the email which states usernames connected to an email also seems to take a while (was longer then password recovery for about 10 hours).

 
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Discord Discord's Avatar ?? People Operations Coordinator
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3 of 6 Riot Posts
06-02-2011

Thank you, Adac!

 
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Lin Dynasty ?? Member
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06-02-2011

Just to be clear, password/username recovery is just taking a VERY long time to process instead of not working right?

 
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Discord Discord's Avatar ?? People Operations Coordinator
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4 of 6 Riot Posts
06-02-2011

Yes - the wait time is extremely long, so if you need immediate access you can submit a ticket in the account category and we can get you helped out. Otherwise, the emails will eventually arrive in your inbox.

 
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Apocalypse619 ?? Senior Member
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06-02-2011

Dont mean to post a kinda different topic but i seem to not beable to get emails from riot for forum posts+ never received email about tribunal when i have done it everyday since it came out ><.

 
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Phreak Accident ?? Junior Member
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06-03-2011

it wont let me recover my account and my account got hacked :'(
please fix this i had 8000ip and 1300 rp. I reallly want my Account back.
please

 
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Phreak Accident ?? Junior Member
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06-03-2011

can i have a reply before i lose my account forever?

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