Originally Posted by Lyte
Actually, this is the unfortunate problem. Allowing permanently banned players another chance is an extremely damaging cost. Do you know what the success rate of the Level 20 Challenge was? 5%. Do you know that for each person, they clearly outlined the toxic behaviors and had 1 on 1 conversations with the players to try to improve their behavior? These are players that were hand-picked by Player Support staff because they felt the pleas from these players were genuine. The success rate was still 5%.
Do you know how many games on average these players played? 100 games / month. When a permanently banned player fails to reform, they are creating miserable experiences for hundreds, maybe thousands of players a month. That's not a cheap cost or a low risk and I cannot consciously justify that.
First of all, thanks for replying. Personally, I don't think I would have entered a thread that was just "@myname."
That chance may have improved if players were furnished with feedback and illustrated exactly why the people were punished in the first place. [EDIT: Ah, I see by Lyte's comments that they were offered feedback. But it is still useful to know how many of the 95% failed on purely objective standards, how many on subjective standards.]
Of the 95% that failed, how many were punished on purely objective factors like afk, feeding, assisting the enemy team?
How many of the 95% had patently racist rants?
How many of the 95% were for more subjective (but note that I'm not arguing illegitimate) "negative attitude?" And of those players, how many of them could potentially have remained in the clear if they knew exactly what was punish worthy?
A simple percentage like 95% sounds really impressive, and perhaps the true picture really was that dire. But the fact is, it's not like a report is a report. There is a spectrum, and while I can't say for sure, I'm pretty confident in the assertion that a certain percentage of the 95% could have corrected themselves with feedback. Now, to be sure, Riot is under no obligation to provide that feedback. But having decided to do so, shouldn't you give people the chance to actually use it?
I have over 2k games this season alone. Obviously I've been reported. But how often do I report? I'm willing to bet from a per-game standpoint, I report far less than the average LoLer (or at least any reports for harassment or negative attitude since, as I play a lot of games, I should get feeders and afkers). Why do I bring this up? Because it indicates to me that I have a thicker skin than the average player. And that means my assessment of what is negative or harassment or what have you is less sensitive than the average (I'm sure this is born out by my Tribunal activity as well, where I am probably far more sympathetic than the average user on subjective factors, and absolutely ruthless on objective ones). That is what makes Reform Cards useful, because when you can see what is the average, then you know.