Okay so, I would believe that a system as smart as this tribunal, would have manners to identify who is more lenient and who is more strict
If we could use that to select which group of people would see what kind of cases, we could have a significant improving on the "accuracy" of the judgments.
Either by prevents false positives and near-misses.
What happens a few times is:
Cases with a low number of games end up in the hands of very lenient people, who pardon for the simple fact that there is only one game on the cards.
While on the other hand, cases with many games, but where the the toxicity of each chat is not high enough, get punished because "he got reported too much"
Of course, the tribunal doesn't put more games based on how many reports he got, everyone needs a high % of reports to get a case, despise how many games there is on the case, or how bad that case is.
When people "get off the hook", they will keep ruining games, and end up in the tribunal again, where he have a chance to get off the hook on the same situation again, effectively slowing how the tribunal punishes deserving people.
Tribunal's speed surely is a huge problem, as it takes way to long to give an actual punishment to toxic players (except new players, as it seems)
So what is my idea anyway? Lets change this "complete random voters" thing, based on how Lenient or Strict said voter is.
I propose that cases with a high number of reports and/or games be given to the Lenient set of players.
And, that the low number of reports and/or games cases be given to the Strict set of voters.
What is my reasoning behind this?
It will encourage every case to actually be read by the voters, specially the single game ones.
On cases with a high number of reports:
Strict voters tend to check EVERYTHING in search of toxic behavior, while
Lenient voters will only scan the most obvious things*,
and in those cases, the amount of toxic actions weights more than the severity of it
On cases with low number of reports:
Lenient voters tend to pardon for a lack of a pattern, assuming this was a "one-time-slip", despise of how bad it might be, while
Strict players will read the chat to determine if that player did break any rule.
In these cases, the severity of the actions weights more than the amount of it
So, why not give cases to people who can best judge them?
Strict players will judge the severity on cases with low number of games
Lenient players will judge repeating patterns on cases with high number of games
By doing something like this, we would reduce the cases that gets pardoned because "there was only one game" while reduce the number of cases that got punished because "there was too many reports"
The verdicts would be more accurate based on how bad or how frequent these kind of behavior is.
Of course, I am no Doctor and I have no data to provide any backup, this is just something I thought, and if it was actually taken as an idea, it would NEED a lot of testing to ensure it doesn't backfires by turning every single game report on a punish and every many game cases on a pardon.
There needs to be a balance between "How strict" and "How lenient" each set of voters will be on a case.
*: Yes, I know, there can be extreme lenient players who read every chat, and extreme strict players who just insta-punish.
I made those statements thinking on each group as a whole, taking into account the virtual "majority" on each group.