Originally Posted by Ralik098
The fact that you may, or may not have put money into the game is irrelevant. People that are complaining about a specific issues shows them what they could be doing better. Criticism is more useful than blind praise.
Usually it feels like people comment from one extreme or the other. Blind praise or unfounded rage? Both actually have their uses.
Praise, be it blind or otherwise, always makes a person feel good; when it comes to artistic creations such as videogames, incentive and the drive for success can be very important. On the other side is harsh critiques. Sometimes valid sometimes not, these are only useful if taken seriously; if presented respectfully these can be very useful. If all they serve is to dishearten the devs and/or enrage them they may just end up ignoring the useful parts of the critique.
Good communication requires two parties. And a tough subject without all the information can make it harder.