Originally Posted by sdjaks
He deserved termination for both his abuse of power and his attitude in the game. No sympathy.
This is also the best thing that could have happened to him, so maybe a bit of empathy but not too much. He was never going to work out in customer relations with such a volatile personality. If it didn't happen today, it would have happened in 6 months or a year, after he had finally snapped.
My wife has been in the customer relations area of an insurance company for 10+ years, and only about 1 in 3 candidates have the emotional fortitude to deal with it. It's not the place for someone who has rage issues, truly.