Link to previous thread describing the situation - http://na.leagueoflegends.com/board/...2819643&page=3
Well, I have been perm banned. I had a gigantic thread explaining everything but it seems that didn't work. You have lost a very loyal customer on this day. I find it hard to believe someone can go do something for their country for months and come back to find out they have lost their account, get it recovered, then perm banned due to things that were done while I was away.
I have already said in the Riot ticket support I can provide proof I was out of country at this time, and named dates. 3 reports during that time when I was not around, and now this 4th report.
I spent well over 700+ dollars on this game over my couple accounts. It just amazes me that your player support is so weak. With a game this great you would imagine people would actually care about their customers and want to help them.
Here is how the conversation went :
Me to the Rioter who claims my ban was justified :
I understand that there have been many reports for this account. But for the following 3 I did not have control of the account as I was out of the country.
5784299 2012-10-16 17:00:01.0 Punished
5642377 2012-09-15 07:55:03.0 Punished
5684955 2012-09-12 12:44:14.0 Punished
I have proof that I can provide you if needed. My account was hacked sometime during the months when I left until the time I got back. Like I said, I have proof and can provide it if needed.
This would be absolutely awful if this account stayed permanently banned as I had no way of knowing my account was taken, or that a person was playing games on my account and getting punished.
I realize it is my problem to keep this from being hacked, but I had many previous tickets open which will prove it was actually hacked.
If you had actually looked into the account, there is no way you could justify this ban. I am not trying to test your authority, as I have none here on the internet. But it seems a bit insane that I do the things I do and I come home to find out that my account was hacked and that I can no longer access it for something I haven't done.
I have just recently (in the last week) gotten back control of the account. You can gladly look through all of my previous tickets.
If you find this ban justified, then I will have to deal with it. I will also have to deal with Riot being extremely unhelpful, and unwilling to help someone who helps so many.
The rioters reponse :
We have already explained the context for your permanent suspension. We will not be able to release your account and consider this matter closed.
Riot Games Player Support Specialist
Thank you for all the time you spent typing that thoughtful heart felt message "Onix". I am glad you have the same respect for me as I do you.
I guess this is goodbye summoners, I cannot level another account. Good luck on the fields of justice