First person deserved to be punished. Read all cases.
Second person I don't believe deserved to be punished but maybe I missed something, I see cases get the wrong verdict every now and then, nothing new. I'd imaging they just need to contact support. The only thing I could think is in one of the games they said they were going to take cs as a support but that's whatever.
EDIT: by that logic we should throw this guy in a freakin river and see if he floats