Originally Posted by Arushni
Not true. I had the argument with the last Riot rep when the deed happened, and he said "You're welcome to create another account and play".
Fast forward 2 years, and I'm here on a new account, receiving tons of positive votes. But still, we're getting past the fact that said professional and popular player received 8 suspensions before being banned, vs. my 3, and the 3 most others player probably get.
The standard progression right now is 5 punishments, not 3. I don't know what it was 2 years ago,but now it's:
Warning, 3 day, 7 day, 14 day, perma.
And a single account can have more than 5 punishments, because if a player shows signs of improvement, they can hold at a step or even back up one or two.
As for the "You're welcome to create another account" Lyte was just mentioning how his group (PB&J) is trying to make sure that CSRs never say that, since it's not true. However, in a big company, getting that message to everyone can be challenging.