So im making this thread to ***** about the customer service. I purchased some riot points saturday night and my credit card was charged but the points did not go into my account. So i open a ticket 12 hours later i get a response
I'd like to thank you for contacting the League of Legends Player Support team. Please accept our apologies for the delay you are experiencing in regards to your recent Riot Points purchase.
Sometimes there is a slight delay between the time a transaction is completed and the subsequent update of your Riot Points Balance.
Please let me know if at this time you still do not see the recently purchased RP and I would be happy to investigate your transaction.
If you would like me to further investigate this transaction, please make sure you have provided me with your summoner name, login name, and the server you play on (NA/EUW/EUNE).
Please dont hesitate to contact me with any questions or concerns you may have."
12 hours is a slight delay? So i update the ticket and send it back letting them know that my points are still not there. I also purchased 10 dollars more worth of riot points to get what i wanted and i clearly state that in the update, seeing as it was taking forever to get a response. So today i get another response this one took about 16 hours to get.
Thank you for contacting me. I have check your account and noticed that you already receive or the points has been added on your account. Please contact me if you have any further questions.
Obviously the points he saw were the ones i purchased sunday night which i clearly stated in the update I sent. Do these support guys even look into anything or do they just send a scripted response. Theres not even any kind of billing phone support live chat or anything along those lines. Im not usually one to ***** about customer service seeing as how i do it for a living, but this is terrible.