Right now riot seems content to just ignore the issue (they've been doing it since day one so it's probably habit by now) and they also fail to realize their #'s of people who play locked vs. unlocked is also an indicator or how many new players they are getting.
I wonder if they will realize that this game is not as unique as it was when it came out, and with dota2 and d3 coming out to farther limit the # of new players, the fact that they refuse to talk to their fan base and only do things that benefit or positively affect their hardcore base has cost them more players than they can get statistics for.
This thread in general, the size of it and how long it's been here, has probably cost them hundreds of potential players since it shows riots lack of "give a ****" towards newer players. The fact that this thread is the most viewed, with the most pages, most votes, and longest stretch (I'm guessing but pretty sure i'm right) without a single response from riot. The lack of a response is basically a response in itself which says loudly "we don't care, we never have, we never will, if you don't like it don't play because we don't need any of you".. I wonder when the numbers will dwindle to a point where they realize they are wrong...
PS, fix the camera angle so I can buy some skins (refuseing to pay $ till purple team view is addressed)