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Originally Posted by Pomos
The Riot ToS Love Squad Argues:
1. You deserve it
2. You are scum so you are incorrect
3. The system is flawed, but we don't care, you are scum
4. I just want my IP and to make fun of everyone else because their account got banned and they are raging.
5. Read the rules, scum
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Almost entirely unwarranted. I would replace it with:
1. Almost all suspensions and bans are warranted, but the recipients want to argue about them rather than change. Given the amount of misbehavior that it takes to receive a suspension or ban, the burden of proof is on the person claiming innocence.
2. Tribunal works, but could use some improvements, including more information .
3. Some people actually do need to be removed from the community.
4. The Summoner's Code is a good thing.
5. Players should not have to tolerate harassment and abuse. Turning on the chat filter is not an appropriate solution to this problem.
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Scum:
1. Don't know the grievance
2. Tribunal is biased
3. Not guilty (unlikely but still can probably happen)
4. Want a better system
5. Believe that "victims" should take steps to avoid brutish language (language filter) and verbal harassment (/ignore feature) before reports continue.
6. Argue that players who make mistakes (sometimes repeatedly) deserve to be told and that their game play affects them.
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1. Argue that any and all behavior is appropriate because
[a] It's the Internet.
[b] There's a chat filter.
[c] Profanity is an integral part of all competitive endeavors.
2. Don't accept that other people have different view on what behavior is or is not acceptable.
3. Do not accept that Riot has the authority to establish behavioral guidelines so they can expand their player base.
4. Believe that paying money or being at a high rating makes a double standard acceptable.
5. Believe that profanity and harassment will somehow improve someone's play.
6. Want the Tribunal removed.
7. Accuse Riot of lying about the level of automation and/or review.
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You know why WoW live accounts have gone down? Because they keep pandering to casual players.
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Actually, Cataclysm dropped subs because it was too hard and it drove out most of the casual players they had picked up during WotLK.
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1. Do away with things like Verbal Harassment/Foul language at tribunal - EXCEPT - racial slurs and attempting to get around the filter (i.e. replacing the letter i with the number 1 in certain words to get around the system). Verbal Harassment is unlikely to continue if the player has been ignored, as in order to communicate outside the game you must friend them first which would be unlikely.
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Communication is an integral part of the game. Players should not be forced to isolate themselves in order to "avoid" abuse. Further, when a player, especially a new player, has a negative experience with the game, they are more likely to seek other places to spend their entertainment dollar - places where they don't have to put up with jerks.
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2. Only investigate leaving and INTENTIONALLY griefing with game play footage (ask google/amazon for memory space to record matches).
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You seriously underestimate the technical requirements of doing this. Also, do you honestly expect jurors to watch 10-20 minutes of each match (that's accounting for fast-forwarding to the relevant spot)?
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3. Inform players of the grievances against them, and allow feedback through the support system. Although action may not be reversed, at least earmark the rebuttals for future reference.
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I agree that players should receive more information about their suspension or ban. I think that the Tribunal should be improved so that Riot can see specifically what jurors object to. In the vast majority of cases, however, I do not care what the accused has to say in their defense. I see the cases.
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4. Utilize a better match making system and education system for players. The varying levels of skill and understanding current meta game is WILDLY varying. I have no idea for a better matchmaking system, that's why I paid you guys lots of money for silly skins and champions.
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Agreed. Part of the problem with using Elo is that the system was never designed for team games (where the team is not static) or for games with variable rules. Even the slight difference between playing black or white in chess produces a measurable difference in Elo. The team concept is a step in the right direction.
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5. PLEASE DO NOT MATCH PEOPLE UP AGAIN IF THEY REPORT EACH OTHER UNSKILLED.
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This might cause delays in matchmaking, but I would like to see an actual way to choose not to play with someone.