That's a really horrible assertion, for a few reasons. The first is that Janna's passive Tailwind. While it doesn't look as sexy as other passives, it is the best global passive as the increased movement speed allows your team to harass more effectively early game, allows your jungler to clear quicker, and gives your team a general massive bonus in mobility. Her Ultimate isn't used for the heal as much as the blowback; its a common mistake made by new players that the ult is meant to heal. While the healing component is nice, it is the single best disengaging ultimate in the game and can even be used offensively to blow a person back into your team. Her shield is her primary support ability, but don't disregard the control Howling Gale and Zephyr give you in lane.
All in all, Janna is actually one of the best supports, her kit helps her in bot lane by both buffing her partner and zoning her enemies. It's just that you're not used to it yet.