I understand why you’re frustrated, but let’s put things in perspective – when you guys experience service interruptions or long queue times, we typically give out IP boosts. We recently gave everyone in North America a 10-win IP boost for these problems which is something that many companies wouldn’t do.
You may feel entitled to the same compensation as the less than 0.5% of North American players who experienced content loss, and if so, we’re sorry to disappoint you.
Right now our focus is to continue to improve the current state of the service and to prevent future incidents from occurring.
Edit: Clearly the comment about dogs did not go as intended, so I've removed it.