First, way to post the Riot response that I said in the original post was a bogus answer.
The who are these "some people" that are unhappy, I have yet to read anyone on the forums saying they are unhappy over the top 500 list. Either these are people who know the Riot staff and are complaining that way, or people are complaining to support@riot (Unlikely).
Also, saying "some" for happy and "some" for unhappy is a gross misstatement. More accurately would be Lots happy, a few indifferent, and a couple unhappy.
Looking for an answer that actually makes sense.