When negative behavior occurs, we know that the faster a player receives feedback, the better their chances of reforming. With that in mind, we’re building and iterating on a new instant feedback system that delivers actionable feedback and appropriate punishment to players that need it most. In the future, we expect instant feedback to take on rewards as well, but in step one we’re focused on reform-oriented feedback and punishment.
The system’s initial tests kick off today in NA and take aim at verbal harassment. The system delivers reform cards (notifications that link evidence of negative behavior with the appropriate punishment) that help players address their negative behavior. Your reports help the instant feedback system understand and punish the kind of verbal harassment the community actively rejects: homophobia, racism, sexism, death threats, and other forms of excessive abuse. These harmful communications will be punished with two-week or permanent bans within fifteen minutes of game’s end. Here’s how it works:
The player behavior team will be on deck, hand-reviewing the first few thousand cases the instant feedback system sorts through. If the test goes smoothly, we expect instant feedback to roll out to all regions shortly. Like we mentioned up top, this test marks the beginning for instant feedback. Upgrades will allow it to shoulder more reform and punishment responsibilities and even reward positive play. Here’s a peek at where we’re headed:
We’ll hang around the comments to answer questions and hear your feedback. We’ll come back soon to share more about the vision for player behavior, including plans for the Tribunal.